Return and refund policy

Return & Refund Policy

At Eden Restaurant Supply Co, customer satisfaction is one of our top priorities.

We want you to feel confident when shopping with us. If your purchase does not meet your expectations, this policy explains our process for returns, replacements, and refunds.

1. Return Requirements

We accept return requests within 30 days of delivery.

To qualify for a return, your item must:

Be in the same condition as when received
Be unused and in original condition
Include original packaging and any included accessories
Have proof of purchase or order information available

Items that do not meet these conditions may not be eligible for return approval.

2. How To Request A Return

To begin the return process, please contact our customer support team:

Email:
service@wrsfbv.com

Please provide:

Your order number
Reason for the return request
Photos or additional details if the item has an issue

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If your item arrives damaged, has a manufacturing issue, or you receive the wrong product, contact us as soon as possible.

Our team will review the situation and work with you to provide an appropriate solution, such as a replacement or refund.

4. Items Not Eligible For Return

Some products may not qualify for returns, including:

Items that have been used or altered
Personalized or customized products
Products damaged due to improper use
Clearance or final sale items
Gift cards
Shipping fees that have already been paid

If you are unsure whether your order qualifies, please contact our support team before sending anything back.

5. Exchanges

If you need a different item, size, or replacement product, the quickest option is usually:

Request a return for the original item
Once approved, place a new order for the desired product

This helps ensure you receive your replacement as quickly as possible.

6. European Union Cancellation Rights

For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period after receiving an order.

To qualify:

The product must be unused
The item should remain in its original packaging
Proof of purchase may be required

This right applies separately from our standard return policy where required by law.

7. Refund Process

After your returned item is received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

The payment will be returned to your original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

service@wrsfbv.com