Shipping Policy

At Eden Restaurant Supply Co, we understand that the experience doesn’t end when you place an order — reliable delivery is an important part of providing quality kitchen solutions.

This Shipping Policy explains how we prepare, ship, and deliver your purchases, so you can shop with confidence.

Our Delivery Commitment

We carefully manage every order to ensure your products are prepared and delivered efficiently.

By working with trusted fulfillment networks and reliable shipping partners, we are able to provide convenient access to practical kitchen essentials while maintaining competitive pricing.

Our shipping approach allows us to:

✔ Provide quality products directly to customers
✔ Improve order efficiency and reduce unnecessary delays
✔ Offer convenient delivery options for modern households

We appreciate your understanding and patience while we work to get your order safely to your door.

1. Order Processing & Shipping Fees

Every order placed with Eden Restaurant Supply Co goes through a careful preparation process before shipment.

Processing Time:

Orders are typically processed within 1–3 business days after payment confirmation.

During peak periods, holidays, or promotional events, processing times may take slightly longer due to increased order volume.

Shipping Fee:

Shipping costs are calculated based on your order details and delivery location. Any applicable shipping charges will be clearly displayed during checkout before completing your purchase.

2. Estimated Delivery Time

Delivery times may vary depending on your location, shipping method, and carrier conditions.

Please note that estimated delivery windows are provided as a guideline and may be affected by factors such as weather, carrier delays, or customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to become active after shipment

• Carrier updates may appear gradually during transit

• A lack of immediate tracking movement does not necessarily mean your package has stopped moving

If you have any concerns about your shipment, our support team is always available to assist.

4. Duties, Taxes & International Deliveries

For international orders, customs procedures and import requirements may vary depending on the destination country.

Customers may be responsible for:

• Local customs charges

• Import duties

• Applicable taxes or fees required by local authorities

Eden Restaurant Supply Co is not responsible for delays caused by customs inspections or regulations outside of our control.

5. Order Changes & Cancellations

We begin preparing orders as quickly as possible to ensure fast fulfillment.

If you need to update your shipping information or request a cancellation, please contact our support team as soon as possible after placing your order.

Once an order has entered the fulfillment or shipping process, changes may no longer be available.

Contact us at:

service@wrsfbv.com

6. Missing, Lost, or Damaged Packages

We want every order to arrive safely and in excellent condition.

Damaged Items

If your package arrives damaged, please contact us within 72 hours of delivery and provide photos of the item and packaging.

Our team will review your request and help arrange an appropriate solution.

Lost Packages

If your tracking information confirms that a package has been lost during transit, please contact us and we will work with the carrier to resolve the issue.

Thank you for choosing Eden Restaurant Supply Co.

We are committed to providing dependable service, quality products, and a smooth shopping experience from checkout to delivery.